Terms & Conditions 

Effective Date: 01.01.2024

Welcome to LOLO Online Shopping! By using our website (https://lolo.com.bd) and purchasing our products, you agree to the following terms and conditions. Please read them carefully before making any purchases.

1. General Information

These Terms & Conditions apply to all users of our website, including but not limited to browsers, vendors, customers, merchants, and content contributors. By accessing our site, you agree to these Terms & Conditions, including any future updates.

2. Eligibility

To make purchases from LOLO Online Shopping, you must:

  • Be at least 18 years old.
  • Provide accurate, current, and complete information during the ordering process.
  • Comply with all local, state, and national laws regarding online shopping.

3. Product Information

We strive to ensure that the product descriptions, images, and prices listed on our website are accurate and up to date. However, we do not guarantee that all information is error-free or complete. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

4. Pricing and Payment

  • All prices listed on our website are in Bangladeshi Taka (BDT) and include applicable taxes unless otherwise stated.
  • We accept payments via major credit cards, debit cards, and other secure online payment methods as listed at checkout.
  • Once an order is placed, you agree to pay the full amount due, including any applicable taxes and shipping fees.

5. Shipping and Delivery

  • We deliver products to most locations within Bangladesh. Shipping charges may vary depending on the destination and size of the order.
  • Delivery times are estimates and may be subject to delays due to unforeseen circumstances. LOLO Online Shopping is not responsible for any delays caused by courier services or external factors.
  • You will receive a confirmation email with tracking details once your order is shipped.

6. Order Cancellation and Changes

  • Order Changes: You may request changes to your order within 24 hours of placing it by contacting us at contact@lolo.com.bd or 01328232298. After this time, we cannot guarantee that changes can be made.
  • Order Cancellation: You may cancel an order if it has not yet been processed. Once the order is shipped, cancellations are not accepted, but you may proceed with the return process as outlined below.

7. Return and Refund Policy

We want you to be completely satisfied with your purchase from LOLO Online Shopping. If you are not satisfied, we offer the following return and refund policy:

  • Eligibility: Products must be returned within 7 days of receipt, in their original packaging and condition, with proof of purchase.
  • Non-Returnable Items: Certain items, such as perishable goods, intimate or sanitary products, and items that have been used, are non-returnable.
  • Refunds: Once we receive and inspect your returned item, we will notify you. Approved refunds will be processed within 7-10 business days and credited back to your original payment method.

8. Intellectual Property

All content, including text, graphics, logos, images, and software on our website, is the property of LOLO Online Shopping or our content suppliers and is protected by applicable copyright and trademark laws. You may not use any of our intellectual property without express written consent.

9. Limitation of Liability

To the fullest extent permitted by law, LOLO Online Shopping will not be liable for any damages, including but not limited to direct, indirect, incidental, or consequential damages arising out of your use of our website or purchase of products.

10. Privacy Policy

Your use of our website is also governed by our Privacy Policy, which can be found here https://lolo.com.bd/privacy-policy/

11. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of Bangladesh. Any disputes relating to these terms will be subject to the exclusive jurisdiction of the courts of Bangladesh.

12. Changes to Terms & Conditions

We reserve the right to modify these Terms & Conditions at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these Terms & Conditions periodically.

13. Contact Information

If you have any questions or concerns regarding these Terms & Conditions, please contact us at:

LOLO Online Shopping
18/20 Nikunja-2, Khilkhet, Dhaka-1229
Phone: 01328232298
Email: contact@lolo.com.bd
Website: https://lolo.com.bd

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